Requests

Deliveries

Delivery costs are a fixed price of 4.90 Euros including VAT.
By proceeding with the order from the site you will be able to view the cost of the
shipments before the final confirmation of the order. In any case
you can simulate the order before registering on the site, by entering the
desired products in the cart and displaying the cost in real time
total of products and shipping cost details.

Yes. During the registration process, you can enter a shipping address different from the billing address.

iNKOFFICE.it entrusts its products mainly to three couriers:
Bartolini, SDA and UPS. The assignment criterion depends on the weight of the
package, from the place of delivery and the type of goods. When the
shipment is assigned to a courier the warehouse generates an email
containing the tracking code to monitor the status of the
shipment and predict delivery.

No. Delivery takes place every day, except holidays, from Monday to Friday.

It is possible to collect the products at our store
iNKOFFICE.it, from the CART panel when the button is shown
“Collect at Point of Sale” when adding the product to the
cart.

There is no delivery charge for picking up the goods in store

Delivery times depend on the chosen delivery method and the
order destination. We are usually able to ship within
24/48 hours.

Payments

At the time of purchase, the bank will authorize only the
commitment of the amount relating to the purchase. The amount relating to the
products are actually charged to the customer's credit card
Customer the day after the day of shipment and issuance of the
invoice.

Yes, we accept all types of Visa, MasterCard cards.

Yes, it is possible with an additional cost of €4.00

Yes, it is possible to pay by bank transfer. To make the
bank transfer, after placing the order and receiving the confirmation email,
the following data is required:

Beneficiary: Ink & Office Srl

Bank: UniCredit Bank Spa

IBAN: IT49O 02008 05229 0000 1107 4461

The reason for payment must include the following information:

Order number

Order date

For orders with collection at the point of sale, payment will be
made at the time of collection of the goods with the payment methods
provided by the shop (debit card, credit card, bank transfer, cash for
amounts up to 999.99 euros)

Billing and Warranty

For each order with home delivery iNKOFFICE.it generates a
more invoices and any credit notes that will be downloadable in
digital form, inside the profile in the section relating to
orders.

Directly in the store, before paying you can ask the cashier to issue an invoice to the company.

Yes, the invoice is a valid document for the 1 year product warranty.

On products purchased for personal use, therefore with invoice on
Fiscal Code, the warranty lasts for 2 years. On products
purchased for business use, therefore with VAT invoice, the
The warranty lasts for 1 year

All products sold to the final consumer have a legal guarantee
of 24 months. VAT holders (companies or freelancers)
are entitled to the 12-month legal guarantee. Simply go to
at an authorized center of the manufacturer (e.g. Philips, Acer, Asus,
Sony) by showing the receipt or invoice that you found in the
package at the time of delivery. In case you are unable to contact us
You can open a ticket at an authorized service center
in the appropriate section of the site and request a warranty intervention.
For the computer products present in the "PC components" section,
you need to open a support ticket. In this case the warranty
is managed directly by iNKOFFICE.it.

After Sales Assistance

It is possible to exercise the lack of conformity: the error must be communicated within 7 days in the appropriate section.

To contact iNKOFFICE.it you can call 06.3224066
from 10:00 to 18:00, from Monday to Friday, via Whatsapp
via the same number or by sending an email to dionigi@inkoffice.it.

Returning a Product

Yes, it is possible to exercise the right of withdrawal. However, this right
does not apply to sealed products opened by the consumer.
the only costs required from the Customer are those for returning the item
product. The right of withdrawal lapses entirely if the product
returned is not intact, or in the cases of:

  • missing or damaged original packaging
  • absence of integral elements of the product (accessories, cables, instruction manuals, etc.)
  • damage to the product for reasons other than transport

In the event of a fault or damage, the Customer is entitled to
Product replacement: shipping and collection costs are at your disposal
load of iNKOFFICE.it. To start the replacement procedure
just send the request via email to dionigi@inkoffice.it

Registration and Personal Data

On iNKOFFICE.it registration is mandatory to purchase in our E-Shop.

You can place an order by registering with the following benefits:

  • have a user profile from which to monitor shipments
  • modify data, manage privacy
  • manage your newsletter subscription to always be updated with iNKOFFICE.it promotions
  • Manage shipping and billing addresses

Yes, it is possible to change your email, password and personal data in the “User Profile” section.

In case you have forgotten your password, you can create a new one
new simply by clicking on the appropriate link Forgot your password?
which you will find on the Login pages of the site. At this point you will simply need to
Enter your email address and you will immediately receive an email
our communication that will guide you through the quick process of creating
a new password.

Products and Prices

The online product catalog is identical to what is present in the store with real-time product availability.

Online prices may differ from the price lists in the store.

Yes. All prices listed on the website www.inkoffice.it include VAT and do not include delivery or installation services.

Orders

No, it is not possible to make changes, unless you ask.
cancellation if the order has not yet been processed directly
by contacting the point of sale.

The progress of your order is automatically reported via email.
In any case, it is possible to view the progress status.
of the order by browsing the dedicated personal area on www.inkoffice.it
by entering the username and password indicated at the time of registration
registration or at the top of the site on the right side you can click
on the “Track your Order” button where you will indicate the order number and
email address .

  • My Account
  • Track Your Order

For orders with large quantities it is possible to ask for a quote, to apply a quotation suitable for you, by sending an email to: dionigi@inkoffice.it.

No, it is not possible. In this case you can exercise the right to
return if the product does not meet your expectations or you want
cancel the order. The resulting refund will be made upon return
of the product in our warehouse.