Legal guarantee of conformity
All Products purchased through inkoffice.it enjoy the legal guarantee of conformity pursuant to the Consumer Code and the Civil Code, as applicable.
Professional Client
For each Product purchased by a Professional Customer, the latter will benefit from the guarantee for defects of the item sold pursuant to art. 1490 et seq. of the Civil Code; the Professional Customer's action to assert the guarantee for defects expires after 1 (one) year from delivery of the purchased Product and the related defects must be reported within the terms of art. 1495 of the Civil Code.
Consumer Customer
For each Product purchased by a Consumer Customer, the latter will benefit from the legal guarantee of conformity provided for by Articles 128 et seq. of the Consumer Code. The legal guarantee payable by the seller applies to defects of conformity that appear within 24 months from the date of delivery of the Product and that are reported by the consumer within 2 months following the date of discovery of the defects themselves, in accordance with art. 132 of the Consumer Code.
This guarantee must be enforced directly against Ink&Office SRL, if the latter acts as the seller of the defective Products, and specifically in the case of sale of Products for which the relevant Contract provides for the delivery of the Product to the home (at an address indicated by the Customer), to the carrier's warehouse, or to the Point of Sale selected by the Customer in the Purchase Order; on the contrary, in the case of sale of Products for which the relevant Contract provides for the delivery of the Product to an Expert Affiliated Point of Sale selected by the Customer in the Purchase Order, this guarantee must be enforced directly against the same Point of Sale, which, in this case, will act as the seller of the defective Products.
Operating procedures for asserting the legal guarantee of conformity
At the point of sale
The Customer, equipped with the Product and the documentation proving the purchase, can go directly to the Ink&Office point of sale, which will be available to provide all the necessary assistance in relation to the specific case.
The store staff will take charge of the Product for which the Customer complains of a lack of conformity and will deliver the "repair sheet", a document which certifies the taking charge of the Product and contains all the indications and references regarding the procedure to follow to benefit, if the conditions exist, from the legal guarantee of conformity.
By phone or email
Alternatively, the Customer may contact the point of sale by telephone.
The personnel in charge will provide the Customer with the necessary information regarding the conditions and procedures for the use of the legal guarantee of conformity.
If the Product for which a lack of conformity is complained of is bulky or difficult to transport and if the customer does not return the Product to the point of sale, Ink&Office SRL will proceed directly to provide the necessary technical assistance and will provide the Customer with the references and contact details of the technical assistance operators.
In&Office SRL, in order to provide a high level and absolutely transparent after-sales assistance service, undertakes, on a voluntary basis, to have the repair carried out or to replace the defective Product within 40 (forty) days of the request for assistance under warranty.